Refund policy

1. Eligibility for Returns

Customers may submit return or refund requests within 30 calendar days after receiving their order. All returned goods must remain unused, unwashed, stain-free and undamaged. Original hang tags, factory packaging and matching accessories must be completely intact.

The following items are non-refundable and non-returnable under normal circumstances:
  • Final clearance sale merchandise
  • Custom personalized made-to-order products
  • Intimate apparel and hygiene-sensitive goods for sanitation reasons

2. Return Authorization Process

You must apply for an official Return Authorization (RA) number through our designated support channels before sending items back. Any return package without a valid RA code will be rejected and will not be processed.

When submitting your return application, please provide your order ID, buyer information, product details and clear reasons for the return. Our support team will reply to your request within 2–4 business days.

Official Support Contact Details

Support Email: 52-aging-parties@icloud.com

US Support Phone: +1 (765) 284-8605

Fulfillment & Return Warehouse Address: 212 N PINERIDGE CT

Important Reminder: This address is only a logistics warehouse for shipping orders and processing returns. It is NOT our legal registered business address, corporate office or walk-in retail store. On-site visits, self-pickup and face-to-face consultations are not available at this location.

3. Responsibility for Return Shipping Fees

  1. If returns are caused by our store’s errors (product defects, wrong item delivery, missing accessories): We will cover all return shipping costs and provide free prepaid shipping labels.
  2. If returns are due to personal preference (ill-fitting size, dissatisfaction with style, duplicate orders): Customers shall bear all return delivery fees independently. The original shipping charge paid at checkout is non-refundable.

4. Refund Processing Timeline

After our warehouse at 212 N PINERIDGE CT receives and inspects your returned items to confirm they meet return standards:
  • Refunds will be issued to your original payment method within 5–7 business banking days.
  • The actual arrival time of funds depends on the settlement process of your payment provider, which is out of our control.
  • Only partial refunds will be granted if returned goods arrive with damaged packaging, removed tags or obvious wear marks.

5. Product Exchange Terms

If you want to exchange items for different sizes, colors or variants, clearly state all exchange requirements in your support email. All shipping cost rules mentioned above also apply to exchange orders.

6. Solutions for Damaged or Misdelivered Parcels

If you receive defective, broken or incorrectly shipped items, contact our customer service within 7 days after delivery confirmation and attach clear photos or videos as proof. After verification, we will arrange free replacements or full refunds without any extra charges for you.